Filing an Insurance Claim

For emergency claims assistance after 5 PM, please call 1-800-267-3542

No matter the type of insurance claim you are reporting, the first step is to always contact your insurance broker.

How to file an AUTO Claim

  1. Contact police.
  2. Obtain information about other people involved in the accident or anyone who may have witnessed the accident.
    1. Name
    2. Address
    3. Phone number
    4. Insurance carrier
    5. Policy number
    6. Etc.
  3. Take photos of the accident site, if possible.
  4. Have the vehicle towed to a repair facility if it cannot be driven.
  5. If the vehicle is drivable, obtain an estimate for repair.
  6. The claims adjuster will review the estimate and may send an appraiser to see the vehicle.
  7. The claims adjuster will deal directly with the claimant or his or her attorney.
  8. Expect to be contacted by the claims adjuster within two working days.
    1. If the damage significantly affects your continuing operations, we will request that the insurance carrier expedite your claim.
    2. Please let us know immediately if your circumstances change or this loss will have a greater impact on you or your business than originally anticipated.

How to file a PROPERTY Claim

  1. Protect property from further damage.
    1. Cover the property if it is exposed to the elements.
    2. Make temporary repairs, if reasonable and necessary.
    3. Maintain a record of all expenses incurred.
  2. Take photos of damage (if possible).
  3. Prepare an inventory of damaged personal property.
  4. Retain damaged property until a claims adjuster approves its disposal (unless a danger to safety exists).
  5. Notify police in the case of theft.
  6. Expect to be contacted by the claims adjuster within two working days. Please call Scrivens Insurance and Investment Solutions if you have not been contacted within that time frame.
  7. Be prepared to provide additional information as requested by the claims adjuster.
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