SUMMER HOURS - Monday to Thursday: 8AM - 5PM and Friday: 8AM - 4PM

CLAIMS

  • Regular business hours:
    Monday to Thursday: 8am to 4pm
    Friday: 8am to 5pm
  • Phone
    613-236-9101
  • For emergency claims assistance outside our regular business hours, please call:
  • Phone
    1-800-267-3542

No matter the type of insurance claim you are reporting, the first step is to always contact your insurance broker.

How to File A Car Insurance Claim

  1. Contact Scrivens at the information above.
  2. Contact the police.
  3. Obtain information about other people involved in the accident or anyone who may have witnessed the accident.
  4. Take photos of the accident site, if possible.
  5. Have the vehicle towed to a repair facility if it cannot be driven.
  6. If the vehicle is driveable, obtain an estimate for repair.
  7. The claims adjuster will review the estimate and may send an appraiser to see the vehicle.
  8. The claims adjuster will deal directly with the claimant or his or her attorney.
  9. Expect to be contacted by the claims adjuster within 2 working days.

If the damage significantly affects your continuing operations, we can request that the insurance carrier expedite your claim.

Please let us know immediately if your circumstances change or this loss may have a greater impact on you or your business than originally expected.

How to File A Property Insurance Claim

  1. Contact Scrivens at the information above.
  2. Cover the property if it is exposed to the elements.
  3. Make temporary repairs, if reasonable and necessary.
  4. Maintain a record of all expenses incurred.
  5. Take photos of damage (if possible).
  6. Prepare an inventory of damaged personal property.
  7. Retain damaged property until a claims adjuster approved its disposal (unless a danger to safety exists).
  8. Notify police in the case of theft.
  9. Expect to be contacted by the claims adjuster within two working days. Please call Scrivens if you have not been contacted within that frame: (613) 236-9101.
  10. Be prepared to provide additional information as requested by the claims adjuster.