Scrivens has a diverse team of professionals: from industry influencers to musicians, from analysts to poets. The Employee Spotlight series aims to highlight the talented individuals who work here. Each month, we’ll be featuring one of our talented people.

Meet Joanne Richer, Commercial Insurance Account Manager

Joanne spent her childhood in Ottawa and enjoyed spending much of her free time on her grandparents’ farm in Shawville, Quebec.

Nowadays, Joanne is a homebody and loves to stay close to her home and family. When she isn’t outside gardening or inside baking delicious chocolate treats, Joanne is cheering on her hometown Ottawa Senators. She just might be the biggest Sens fan at Scrivens!

Joanne is one of Scrivens’ longest-tenured employees and has been integral to the success of her commercial insurance clients. Her time with Scrivens over the past 25 years seems to have flown by but her dedication to her clients and passion for ensuring each one receives quality service is always remembered.

Let’s learn a little more about Joanne.

What is your favourite thing about your role?

Learning about my clients and their businesses. I feel fortunate to work with amazing businesses in Ottawa and across Ontario to help them navigate their individual commercial insurance needs.

What do you like most about working at Scrivens?

The team at Scrivens really does feel like a family. I appreciate everyone’s willingness to work as a team to find the best solutions for our clients.

What has been your favourite project at Scrivens?

I’m known as the poet lariat of the office and my favourite project so far was writing the poem for the latest Christmas video. Our clients mean so much to us and to have the opportunity to share our appreciation for them, especially during a challenging year, was really special.

What is one career lesson you have learned so far?

Knowing how to find the right solution. It’s okay to say “let me look into that and get back to you”, if you don’t have the answer.

Do you have any nicknames?

The most common one I get is “Jo”. My high school friends, however, still call me “JoJo”.

What is your favourite travel destination?

Honestly, I love Ottawa and being a tourist in my own city is the greatest place for me. I also really enjoy spending time with my family at the cottage.