Personal Lines Contact List (updated: Mar 23, 2023) Email to use for money transfers: payments@scrivens.ca
Broker Codes: 30024 (New Business)
28678 (Portfolio Transfer)
029176X (Quebec)
Billing: 1-800-360-5009
billing.canada@aviva.com
Underwriting: 1-833-284-8289 avivaconnexwest.ca@aviva.com (LOE) avivaconnexontario.ca@aviva.com (Ontario) csc_quebec@avivacanada.com (Quebec) avivaconnexquebec.ca@aviva.com (Quebec old?) avivaconnexatlantic.ca@aviva.com (Atlantic) portfoliotransfer@avivacanada.com (Portfolio Transfer) capirenewals@aviva.com (Suspended Renewals) rbcihaad@rbc.com (RBC)
Claims: 1-833-284-8289 claims_assist@aviva.com carecentre_ont@aviva.com (auto) propertyclaims.canada@aviva.com (property)
Claims Managers: Marc Bernier : marc.bernier@aviva.com 519-807-7527 Scott Garraway : scott.garraway@aviva.com 519-421-5472
Other: conciergeassist@aviva.com (Concierge Assist - for all system/technical issues) cscspecialtyteam.ca@aviva.com (CSC Specialty Team) ovationontario@avivacanada.com (Ovation Ontario) 1-855-288-1834 (Ovation Ontario) ovationwest@avivacanada.com (Ovation West) contact@avivainsurance.ca (Aviva Direct)
Broker code: 19765T (Portfolio Transfer)
Phone: 1-855-275-3548 (Aviva Elite) 1-866-325-6666 (Nauticlife)
Email: lifestyleontario@aviva.com (all Ontario Elite inquiries) lifestylewest@aviva.com (all West Elite inquiries) info@nauticlife.aviva.ca (Nauticlife) lifestylerollover@aviva.com (Rollover team) lifestyle.canada@aviva.com (Elite Claims)
Email: helpdesk@brock-it.ca
Portal: https://iis.cgi.com/rapidweb/en/
Portal: https://broker.chubbinsurance.ca/UserMgmt/UserManagement/UserManagement.aspx
Contact: 1-800-465-6391 (Personal Lines) plsc.online@chubb.com
Claims: 1-800-369-2537 canadaclaims@chubb.com
Underwriter: Paul Juhel-Salvaggio Mandy Karounis (no longer our u/w?) 438-843-9752 438-843-9703 paul.juhel-salvaggio@chubb.com mkarounis@chubb.com
Email: ashley.pfeffer@cowangroup.ca
Claims: 1-866-912-6926
Portal: https://extranet.teig.com/
Broker Code: 7874
Phone: 1-844-327-2227
Email: ontariopersonal@economical.com
Claims: claimsnewlossreports@economical.com
Phone: 1-800-668-1000 (not sure if still valid)
Email: facilitypersonal@nordicfacility.com facilitycommercial@nordicfacility.com facility.accounts@nordicfacility.com
Portal: https://www.gobroker.ca/Account/LogOn?ReturnUrl=%2f (Broker Portal) https://prod.goreprod.guidewire.net/pc/PolicyCenter.do (Guidewire)
Broker Code: 5394
Phone: 1-844-974-GORE (4673)
Personal Lines: plus@goremutual.ca
Claims: claimsreporting@goremutual.ca
Billing: billingteam@goremutual.ca (MPP & Void to be emailed here)
Portal: https://www.hagertybroker.ca/
Broker Code: 60017
Auto: 1-888-349-7834 auto@hagerty.com
Marine: 1-800-762-2628 hagertymarine@mdmarine.ca
Contact Person: blandis@hagerty.com
Claims: 1-800-385-0274 claims@hagerty.com
Portal: https://portal.intactinsurance.com/
Broker Code: 09784
Underwriting: 613-748-3000
Billing: 1-888-440-8703
Helpline: 1-855-446-8866 (M-F 8:30-5) plsystemhelpline@intact.net (call first)
Policy changes: uaunit@intact.net
Claims: firstnoticeofloss@intact.net
Call them or email them for all quote requests
Phone: 1-855-663-7379
Email: avenueQC@intactprestige.com
Portal: https://portal.intactinsurance.com/
Broker Code: 3223
Phone: 1-800-363-5401
Email: souscriptionparticuliers@intact.net
System Access: accescourtiersqc@intact.net sebastien.lucas@intact.net
Portal: https://portal.intactinsurance.com/
Phone: 1-800-265-5458 (8:30am to 5pm)
Email: pos@jevco.ca
Portal: www.optimum-general.com (use North Bay branch)
To process property NB: plugeneral@optimum-insurance.com
Broker Code: 3885
Phone: 1-519-850-1610
Emails: processingmarine@premiergroup.ca processingpersonal@premiergroup.ca
Phone: 613-667-1333
Emails: ssmith@puroclean.ca (Sandra Smith - receptionist) awallace@puroclean.ca (Alex Wallace - inspector)
Portal: https://www.rsabroker.ca/
Broker Code: 0050296388 (RSA) 0115477886 (WA)
Underwriting: 1-844-249-3542
Billing: 1-800-366-0646
Claims: 1-800-263-9280 rsa_newclaims@rsagroup.ca
Systems: 1-877-956-5651 (to see why download didn't happen)
Policy Change: csc_process@rsagroup.ca
Yachtworks: toronto@yachtworks.ca
Please Craft Underwriters/General Yacht Inquiries/Quote Submissions: Steven Scharien - 416-847-3830 or ext 2230 Matica Lang ext 2223 Noel Mastine ext 2225
Portal: https://brokerportal.travelerscanada.ca/ https://policy.travelerscanada.ca
Broker Code: 6757800 (Travelers) 6727800 (Travelers Essential/Chieftain)
Customer Service: 1-800-268-4543
Travelers Loss Consultation Services: 1-800-661-5522 (8am to 8pm EST)
Claims: 1-800-661-5522 newclaims@travelers.com
Underwriting: policyservicecdn@travelers.com (use for LOE) Himani Sharma : 1-800-268-4543 ext 1146698 hsharm24@travelers.com
Billing: AINQ@travelers.com
Access: new_travelers_access@travelers.com
Email template:
Good Morning,
In reply to your recent inquiry on travelcancellation or interruption insurance, we refer all our Scrivens clients tocontact Rachelle Langford from MSH International for the best options forTravel Insurance.
Similar to Scrivens, MSH is a broker thatrepresents several markets to match the client’s needs, whether it's snowbirds,yearly or short-term travel, visitors coming to Canada, Students… etc.
Rachelle Langford
Insurance Solutions Advisor
Direct 1 416 644 2082 x 4335
Toll-free +1 800 360 3234
rachelle.langford@americas.msh-ntl.com
https://americas.msh-intl.com/en/