Personal Lines Contact List
(updated: Mar 23, 2023)

SCRIVENS AGENCY BILL
Email to use for money transfers: payments@scrivens.ca
AVIVA
Portal: https://www.avivaavantage.ca/
Broker Codes:     30024 (New Business)
                                  28678 (Portfolio Transfer)
                                  029176X (Quebec) 
Underwriting Code: 28482
Billing:     1-800-360-5009
                    billing.canada@aviva.com
Underwriting:     1-833-284-8289
                                   avivaconnexwest.ca@aviva.com (LOE)
                                   avivaconnexontario.ca@aviva.com (Ontario)
                                  csc_quebec@avivacanada.com (Quebec)
                                   avivaconnexquebec.ca@aviva.com (Quebec old?)
                                   avivaconnexatlantic.ca@aviva.com (Atlantic)
                                   portfoliotransfer@avivacanada.com (Portfolio Transfer)
                                   capirenewals@aviva.com (Suspended Renewals)
                                   rbcihaad@rbc.com (RBC)
Claims:     1-833-284-8289
                     claims_assist@aviva.com
                     carecentre_ont@aviva.com (auto)
                     propertyclaims.canada@aviva.com (property)
Claims Managers:        Marc Bernier:
                                            marc.bernier@aviva.com
                                            519-807-7527
                                            Scott Garraway:
                                            scott.garraway@aviva.com
                                           519-421-5472
Other:        conciergeassist@aviva.com (Concierge Assist - for all system/technical issues)
                     cscspecialtyteam.ca@aviva.com (CSC Specialty Team)
                     ovationontario@avivacanada.com (Ovation Ontario)
                     1-855-288-1834 (Ovation Ontario)
                     ovationwest@avivacanada.com (Ovation West)
                     contact@avivainsurance.ca (Aviva Direct)
AVIVA/ELITE + NAUTICLIFE
Broker code:       19765T (Portfolio Transfer)
Phone:       1-855-275-3548 (Aviva Elite)
                      1-866-325-6666 (Nauticlife)
Email:       lifestyleontario@aviva.com (all Ontario Elite inquiries)
                   lifestylewest@aviva.com (all West Elite inquiries)
                    info@nauticlife.aviva.ca (Nauticlife)
                    lifestylerollover@aviva.com (Rollover team)
                    lifestyle.canada@aviva.com (Elite Claims)                    
BROCK IT
Email:       helpdesk@brock-it.ca               
CGI
Portal:       https://iis.cgi.com/rapidweb/en/           
CHUBB
Portal:       https://broker.chubbinsurance.ca/UserMgmt/UserManagement/UserManagement.aspx       
Contact:       1-800-465-6391 (Personal Lines)
                         plsc.online@chubb.com
Claims:       1-800-369-2537
                       canadaclaims@chubb.com
Underwriter:       Paul Juhel-Salvaggio                                              Mandy Karounis (no longer our u/w?)
                                  438-843-9752                                                                438-843-9703
                                  paul.juhel-salvaggio@chubb.com                      mkarounis@chubb.com
COWAN
Email:       ashley.pfeffer@cowangroup.ca
Claims:       1-866-912-6926
DEFINITY (ECONOMICAL)
Portal:                    https://extranet.teig.com/
Broker Code:       7874
Phone:                   1-844-327-2227
Email:                     ontariopersonal@economical.com
Claims:                   claimsnewlossreports@economical.com
EPIC APPLIED
Phone:       1-800-617-4666
FACILITY (NORDIC INSURANCE)
Portal:       https://nordicbroker.ca/ (password: nordic)
Phone:       1-800-668-1000 (not sure if still valid)
Email:        facilitypersonal@nordicfacility.com
                     facilitycommercial@nordicfacility.com
                     facility.accounts@nordicfacility.com
FORWARD
Portal:
Email:
GORE
Portal:           https://www.gobroker.ca/Account/LogOn?ReturnUrl=%2f (Broker Portal)
                         https://prod.goreprod.guidewire.net/pc/PolicyCenter.do (Guidewire)
Broker Code:           5394
Phone:           1-844-974-GORE (4673)
Personal Lines:           plus@goremutual.ca
Claims:           claimsreporting@goremutual.ca
Billing:           billingteam@goremutual.ca (MPP & Void to be emailed here)
HAGERTY
Portal:           https://www.hagertybroker.ca/
Broker Code:           60017
Auto:           1-888-349-7834
                      auto@hagerty.com
Marine:           1-800-762-2628
                           hagertymarine@mdmarine.ca
Contact Person:           blandis@hagerty.com
Claims:           1-800-385-0274
                          claims@hagerty.com
INTACT
Portal:           https://portal.intactinsurance.com/
Broker Code:           09784
Underwriting:           613-748-3000
Billing:           1-888-440-8703
Helpline:           1-855-446-8866 (M-F 8:30-5)
                              plsystemhelpline@intact.net (call first)
Policy changes:           uaunit@intact.net
Claims:           firstnoticeofloss@intact.net
INTACT PRESTIGE AVENUE
Call them or email them for all quote requests
Phone:           1-855-663-7379
Email:           avenueQC@intactprestige.com
INTACT QUEBEC
Portal:           https://portal.intactinsurance.com/
Broker Code:           3223
Phone:           1-800-363-5401
Email:           souscriptionparticuliers@intact.net
System Access:           accescourtiersqc@intact.net
                                          sebastien.lucas@intact.net
JEVCO
Portal:           https://portal.intactinsurance.com/
Phone:           1-800-265-5458 (8:30am to 5pm)
Email:           pos@jevco.ca
OPTIMUM
Portal:           www.optimum-general.com (use North Bay branch)                        
To process property NB:           plugeneral@optimum-insurance.com
PREMIER
Broker Code:           3885
Phone:           1-519-850-1610
Emails:           processingmarine@premiergroup.ca
                          processingpersonal@premiergroup.ca
PUROCLEAN
Phone:            613-667-1333
Emails:           ssmith@puroclean.ca (Sandra Smith - receptionist)
                          awallace@puroclean.ca (Alex Wallace - inspector)
RSA/WA
Portal:            https://www.rsabroker.ca/
Broker Code:           0050296388 (RSA)
                                      0115477886 (WA)
Underwriting:           1-844-249-3542
Billing:           1-800-366-0646
Claims:           1-800-263-9280
                          rsa_newclaims@rsagroup.ca
Systems:           1-877-956-5651 (to see why download didn't happen)
Policy Change:           csc_process@rsagroup.ca
Yachtworks:           toronto@yachtworks.ca
Please Craft Underwriters/General Yacht Inquiries/Quote Submissions:           Steven Scharien - 416-847-3830 or ext 2230
                                                                                                                                                             Matica Lang ext 2223
                                                                                                                                                             Noel Mastine ext 2225
TRAVELERS
Portal:            https://brokerportal.travelerscanada.ca/
                          https://policy.travelerscanada.ca
Broker Code:           6757800 (Travelers)
                                      6727800 (Travelers Essential/Chieftain)
Customer Service:           1-800-268-4543
Travelers Loss Consultation Services:           1-800-661-5522 (8am to 8pm EST)
Claims:           1-800-661-5522
                          newclaims@travelers.com
Underwriting:           policyservicecdn@travelers.com (use for LOE)
                                       Himani Sharma:       1-800-268-4543 ext 1146698
                                                                                  hsharm24@travelers.com
Billing:           AINQ@travelers.com
Access:           new_travelers_access@travelers.com
TRAVEL INSURANCE (booked through Ingle Insurance)
Email template:
‍
Good Morning,

In reply to your recent inquiry on travelcancellation or interruption insurance, we refer all our Scrivens clients tocontact Rachelle Langford from MSH International for the best options forTravel Insurance.

Similar to Scrivens, MSH is a broker thatrepresents several markets to match the client’s needs, whether it's snowbirds,yearly or short-term travel, visitors coming to Canada, Students… etc.

Rachelle Langford
Insurance Solutions Advisor
Direct 1 416 644 2082 x 4335
Toll-free +1 800 360 3234
rachelle.langford@americas.msh-ntl.com
‍https://americas.msh-intl.com/en/